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BBC / Steria

By Catherine Considine
BBC / Steria

Hello Artist Members,
I’ve noticed a few worries about BBC payments recently. Can I remind you that the BBC need you to deal with complaints about Steria via the BBC’s formal complaint process (it is the only way complaints are noted, monitored and resolved). The procedure / contact details are below:
1. BBC / Steria Complaints Procedure
Query Handling
o Call 0207 326 9760, select Contributor Payments option
o Queries can be emailed steria.bbccontributorpayments@steria.co.uk
o Queries for BBC Worldwide DVD, DTO & Audiobook payments to be emailed to royalty.response@bbc.com
o All queries will be given a unique reference number
o Queries that cannot be resolved by the first line will be referred to the process team
o The query could also be referred back to the BBC/BBC Worldwide, if the contract information is not clear
Escalation/complaints
o Queries not handled appropriately can be sent by email to steria.bbcescalations@steria.co.uk
All best,
CC